This Privacy Policy explains how NEET Academy ("NEET Academy", "we", "us", or "our") collects, uses, stores, protects and otherwise processes personal information when you use our websites, applications, courses, examinations and other educational services.
Our websites include:
- neetacademy.net
- onlineneet.in
1. Organisation Information
NEET Academy
Address:
505, 5th Floor, Mahabir Tower, Main Road
Ranchi, Jharkhand – 834001, India
Privacy and Support Email:
support@neetacademy.net
2. Information We May Collect
Depending on the services you use, NEET Academy may collect the following information.
Account Information
- Full name
- Mobile number
- Email address
- Age/date of birth where required
- Gender where voluntarily provided and necessary
- City and state
- School/institution information
- Login and account information
Educational Information
When students use our educational services, we may collect:
- Course enrolments
- Test attempts
- Answers submitted
- Marks and scores
- Test results
- Subject-wise performance
- Chapter-wise performance
- Attendance
- Progress information
- Rankings and leaderboard information
- Certificates and achievements
- Learning activity
Payment Information
Payments may be processed through third-party payment providers.
NEET Academy may receive transaction-related information such as:
- Transaction ID
- Payment status
- Amount paid
- Date of payment
- Purchased product/course
- Refund status
Complete card, banking or payment credentials may be handled directly by the relevant payment service provider rather than stored by NEET Academy.
Technical Information
We may collect technical information required to operate and secure the platform, including:
- IP address
- Browser type
- Device type
- Operating system
- Session information
- Login information
- Approximate usage information
- Error and diagnostic information
3. How We Use Personal Information
NEET Academy may process personal information for purposes including:
- Creating and managing student accounts
- Providing courses and educational services
- Conducting online examinations
- Conducting CBT tests
- Providing live classes
- Providing recorded classes
- Tracking attendance
- Generating test results
- Providing performance analytics
- Maintaining leaderboards
- Providing personalized learning recommendations
- Processing payments
- Processing refunds
- Providing customer support
- Sending important service notifications
- Maintaining platform security
- Preventing fraud and misuse
- Improving our educational services
- Complying with applicable legal requirements
4. Student Academic Information
NEET Academy may use student performance information to provide educational functionality.
For example, test results may be used to identify:
- Strong subjects
- Weak subjects
- Frequently incorrect chapters
- Frequently incorrect topics
- Test performance trends
- Revision requirements
- Progress over time
This information may be made available to the student and, where applicable, authorized parents, teachers, schools or administrators according to their role and permissions.
5. AI-Based Educational Features
NEET Academy may introduce or provide AI-powered educational services.
Where AI features are used, information submitted by students may be processed to provide functions such as:
- Educational explanations
- Question answering
- Practice questions
- Study recommendations
- Performance analysis
- Personalized learning assistance
- Revision recommendations
NEET Academy will use such information for the relevant educational purposes and other purposes permitted by applicable law.
6. Students Under 18
NEET Academy may provide educational services to students below 18 years of age.
Where a user is a child under applicable Indian data-protection requirements, NEET Academy will implement an appropriate mechanism for obtaining and verifying parental or lawful guardian consent before processing the child's personal data, as required by applicable law.
The Digital Personal Data Protection Act, 2023 specifically addresses processing of children's personal data and requires verifiable parental consent subject to its applicable provisions. It also restricts tracking/behavioural monitoring and targeted advertising directed at children, subject to applicable exceptions.
The Digital Personal Data Protection Rules, 2025 also prescribe requirements relating to verification of parental consent.
NEET Academy will not knowingly use children's personal information for purposes prohibited by applicable law.
7. Parent/Guardian Access
Where appropriate and legally permitted, a parent or lawful guardian may be provided access to information relating to the student's educational account.
This may include:
- Attendance
- Test results
- Course enrolment
- Academic progress
- Performance reports
Such access may be subject to verification of the parent's or guardian's identity and relationship with the student.
8. Sharing of Information
NEET Academy may share necessary information with service providers that help us operate the platform.
These may include:
- Payment processors
- Hosting providers
- Email providers
- SMS/OTP providers
- Video and live-class providers
- Security providers
- Analytics providers
- Customer-support providers
- Other technology service providers
Information shared with service providers will be limited to what is reasonably necessary for the relevant service, subject to applicable law and contractual safeguards.
NEET Academy does not sell students' personal information as a commercial product.
9. Schools and Teachers
Where NEET Academy services are provided through a school, coaching institution or teacher, authorized personnel may receive access to relevant student information for educational purposes.
Access may include:
- Student attendance
- Test results
- Submitted answers
- Academic performance
- Course progress
Access will be controlled according to the relevant role and permissions.
10. Data Security
NEET Academy will implement reasonable technical and organisational safeguards designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
Users are also responsible for maintaining the confidentiality of their account credentials.
11. Data Retention
NEET Academy will retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing educational services
- Maintaining student records
- Maintaining examination records
- Resolving disputes
- Preventing fraud
- Maintaining security
- Meeting applicable legal requirements
When personal information is no longer required for a legitimate purpose, NEET Academy will take appropriate steps to delete, anonymize or otherwise handle the information in accordance with applicable requirements.
12. Cookies and Similar Technologies
NEET Academy may use cookies and similar technologies for purposes such as:
- Login/session management
- Security
- Remembering preferences
- Platform functionality
- Performance measurement
- Understanding platform usage
Where applicable, users will be provided appropriate choices regarding non-essential cookies or similar technologies.
13. Third-Party Services and Links
Our websites or applications may contain links to third-party websites, applications or services.
NEET Academy does not control the privacy practices of third parties.
Users should review the privacy policies of third-party services before providing information to them.
14. User Rights and Requests
Subject to applicable law, users may have rights relating to their personal information, including rights to:
- Request information about processing
- Request correction of inaccurate information
- Request deletion where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance
- Contact NEET Academy regarding personal-data processing
NEET Academy will process such requests in accordance with applicable law.
15. Withdrawal of Consent
Where processing is based on consent, a user may withdraw consent through the mechanism provided by NEET Academy or by contacting: support@neetacademy.net
Withdrawal of consent may affect NEET Academy's ability to provide certain services where the information is necessary for those services.
Withdrawal will not affect processing that is otherwise permitted or required by applicable law.
16. Account Security
Students should:
- Keep passwords confidential;
- Avoid sharing account credentials;
- Log out from shared devices; and
- Inform NEET Academy if they suspect unauthorized access.
NEET Academy may suspend accounts where there is reasonable evidence of unauthorized access, fraud, credential sharing or misuse of the platform, subject to applicable law.
17. Changes to the Privacy Policy
NEET Academy may update this Privacy Policy when its services, technology, legal requirements or data-processing practices change.
The updated Privacy Policy will be published on the applicable website with a revised "Last Updated" date.
Where required by applicable law, NEET Academy will provide an appropriate notice regarding material changes.
18. Contact and Grievance
For privacy questions, personal-data requests or complaints, please contact:
NEET Academy
505, 5th Floor, Mahabir Tower, Main Road
Ranchi, Jharkhand – 834001, India
Email: support@neetacademy.net
19. Applicable Law
This Privacy Policy will be interpreted in accordance with applicable laws and regulations of India.